Skip to main content

Service Desk- 3 year Graduate Hiring 2020/2021 - Capgemini

 Location:  Kolkata / Bangalore

CTC: INR 250,000.00 per Annum 

Qualification & Criteria

  • Candidates must have completed graduation in 2020 & 2021
  • 10th,12th & Graduation – 55% & Above
  • Candidates must be open to relocate to any location and work in night shifts
  • Candidates must be available to join immediately
  • Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
  • Should be open to sign Service Level Agreement

Desired Skills:

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to sign Service Level Agreement

Job Description:

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy


Please Note - 

  • Only shortlisted candidates will be invited for the assessment / selection process
  • Selection process will be done in virtual mode
  • Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
Application Deadline : 04 December 2021 11:59 PM
Labels:

Comments

Post a Comment

Popular posts from this blog

All TCS preparation resources in a single link

  Tata Consultancy Services (TCS) the Indian multinational information technology services and consulting company, a global leader in IT services, consulting & business solutions recruits more than 25000   to 40000 graduates every year. The Major TCS fresher hiring (On-Campus & Off-Campus) includes 1. TCS Ninja & TCS Digital 2. TCS Smart Hiring (IT) 3. TCS BPS Hiring 4. TCS Management Hiring TCS also recruits the fresher’s for all the above four through TCS NQT held 4 times a year, which is a qualifying exam for which the candidates have to choose, pay and write the different variants available based on their career choice.   For all the 5 hiring including the TCS NQT, the written test is conducted by TCS ION, a strategic unit of Tata Consultancy Services focused on Manufacturing Industries (SMB), Educational Institutions and Examination Boards. TCS NQT (Paid), TCS Smart Hiring, TCS BPS hiring have the cognitive test which is similar for all of...
Post a Comment
Read more

Tech Mahindra July 2023 - ASE Hiring Official Information

  Tech Mahindra is one again hiring 2022 & 2023 batch and the registration for the hiring closes very soon. This video has the complete details of this Tech Mahindra Hiring of B.E/B.Tech/MCA/MSc. Previous Links https://www.learningabode.in/2022/05/tech-mahindra-selection-process-pattern.html
Post a Comment
Read more

HCLTech hiring Graduate Trainee

Dear Friends,    This post is to inform about HCLTech Hiring Graduate Trainees  Job Title- Graduate Trainee (Global Service Desk) Qualification- BCA,  B.Sc  (CS/IT) Criteria—60% and above throughout the academics (10th, 12th and UG) Location- PAN India Batch-2022 and 2023 Click the link below to apply: https://freshers.hcltech.com/?utm_source=OffCampus&utm_medium=GT&utm_campaign=BCA&BSC Click the link below for the source https://www.linkedin.com/feed/update/urn:li:activity:7061411938643099648/
Post a Comment
Read more