Microsoft is hiring for the position of Support Engineer. Location: Bengaluru Last date to apply: 09-March-2022 Responsibilities of the Candidate: Scope a customer issue by collecting the relevant facts and investigating the problem by doing your own research and by involving other teams as needed Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues Act internally as a customer advocate Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support Advise customers on how to gain additional value from their Microsoft products Document your technical work and research to help your colleagues, improve the product, and improve the support experience Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations Requirements: Basic kn...