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Microsoft is hiring for the position of Support Engineer.

 Microsoft is hiring for the position of Support Engineer.

Location: Bengaluru

Last date to apply: 09-March-2022

Responsibilities of the Candidate:

  • Scope a customer issue by collecting the relevant facts and investigating the problem by doing your own research and by involving other teams as needed
  • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues
  • Act internally as a customer advocate
  • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support
  • Advise customers on how to gain additional value from their Microsoft products
  • Document your technical work and research to help your colleagues, improve the product, and improve the support experience
  • Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

Requirements:

  • Basic knowledge of clustering, pre-reg required for setting up a cluster, troubleshooting on RHS, Cluster Heartbeat Issues, Cluster not coming online, RCA of unexpected failover, etc.
  • VSS components and their functionality, troubleshooting backup issues and VSS writers issues, etc.
  • Basic understanding of disks, troubleshooting disk issues, plus point if worked on Windows 2016 Storage Spaces, Storage Replica, and S2D
  • Azure Basics, Basic Windows Networking Knowledge, Windows Docker, Container, and Kubernetes are an added advantage
Click here to apply

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