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Technical Support Engineers – Freshers (Walk-in Drive)

 Job Title: Technical Support Engineers

Job Location: CSS Corp, Hyderabad
Number of Openings: 100+
Eligibility: Any Graduation (Freshers)

 Walk-in Drive Date & Time: 25th June, 2022 (Saturday 10 am to 5 pm)

Venue:  CSS Corp Pvt Ltd.,
Address: Sohini Tech Park, Floor, no 1, Nanakramguda Rd, Financial District, Nanakaramguda,
Hyderabad, Telangana 500032

 Roles and Responsibilities:

  • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
  • Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
  • Uses troubleshooting techniques to identify network related issues
  • Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
  • Help employees with access & account issues based on defined/documented guidelines, policies and procedures
  • Attends required technical training sessions and makes effective use of KBs to address issues efficiently
  • Complies with schedule adherence to ensure the overall service level targets are achieved
  • Identifies and provides input on unique (or) recurring user problems

Preferred Qualification (Secondary)

  • Excellent communication skills
  • Good customer service skills, multitasking and leadership skills
  • Ability to adjust quickly to the changing priorities and make quick decisions with limited information

 Note:

  • Candidates willing to work in rotational shifts (US Timezone)
  • Candidates should be willing to work in Hyderabad office

 Click for more details and to register

 

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